Frecuent Asked Questions
A Message to Every Runner Who Trusts in Us
We are committed to delivering a product that truly meets the demands of any runner aiming for exceptional performance during their races and training sessions. After extensive testing with various prototypes, we've crafted the final product by eliminating intermediate fabrics. This decision ensures our caps are not only exceptionally lightweight but also feature quick-drying properties. It's normal for the product to show some wrinkling after the first use or wash—this does not affect its performance. To us, these wrinkles symbolize a runner's dedication and persistence towards their goals.
#INSPIRERUNNING
Orders
Order processing
Cancellations
Having second thoughts? Please contact us within 2 hours of placing your order to request a cancellation. We will do our best to catch your order before it ships.
Modifications
Modifications yo tour order are possible within 2 hours after placing your order, please contact us we will be happy to help.
Order history
We don't publish your order history, but we can provide a detailed summary, contact us and we will do that for you.
Shipping
Holiday shipping
To make sure your package arrives on time under the Christmas tree, please take into consideration these cutoff dates:
Premium shipping: dec 8th
Expedite shipping: dec 15th
Shipping methods
Domestic Zone - Mexico
Standard Shipping: For orders totaling between $0.00 and $999.00 MXN, the shipping cost will be $199.00 MXN.
Standard Free Shipping: We offer free standard shipping for orders exceeding $1,000.00 MXN.
Express Shipping: For those who need their order urgently, express shipping is available at a cost of $299.00 MXN, regardless of the purchase total.
International Zone - United States and Canada:
Standard Shipping: For orders ranging from $0.00 to $1,999.00 MXN, the shipping cost will be $500.00 MXN.
Standard Free Shipping: We offer free standard shipping for orders over $2,000.00 MXN.
Express Shipping: Express shipping service is priced at $800.00 MXN irrespective of the order value.
Taxes and duties
The Athlete Vault, owner of Ruvvy Running, is a Mexican based company. Orders placed on this website are shipped from our distribution centre in Mexico. International orders outside of Mexico are subject to import duties and taxes, as determined by your country. We are not responsible for any additional charges that might occur as a result of duty. The shipping charges incurred at check-out do not include duty, import or vat taxes.
USA: Orders under $500 USD are exempt of duty fees.
International: International orders may be subject to duty and customs charges that we are not responsible for. Check with your local customs bureau to avoid unexpected fees.
Returns
Returns and exchange policies
Items from ruvvyrunning.com may be returned for refund, exchange, or store credit within 30 days of order receipt. Items must be in brand new condition with no wear signs, and all tags and inserts intact. View full policy.
Return labels are the customer's responsibility, and refunds are processed back to the original payment method.
To start your claim, contact us.
Return processing and refounds
Our products are made in limited quantities. Returned items are inspected upon arrival for signs of wear. A return that does not meet our requirements is subject to refusal.
Once the return is received and approved, the refund, exchange or store credit will be processed.
Refunds are made to the original payment method and take 2 to 5 days to be reflected on your bank statement.
You will be notified of any updates regarding your return.
Waranty
40 laps to earth warranty
If you encounter any issues with your product under our 40 Laps to Earth Warranty, please reach out to us for assistance. We'll likely ask you to send the item to our office using a shipping label we provide. In certain situations, we might not require the product to be returned. However, if you decide it's no longer of use to you, we encourage you to give it a second life by donating, gifting, or recycling it, ensuring it remains in circulation in good condition.
Payment methods
Payment processors
We accept Credit Cards via Stripe and PayPal. PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account. PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.
Security
To help ensure that your shopping experience is safe, simple and secure The Athlete Vault uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser. You can click on the icon to find out more information regarding the SSL digital certificate registration.
If the location (URL) field at the top of the browser starts with ‘https:’ instead of the normal ‘http:’ you'll know that you are in secure mode.